Refund policy

Last updated: August 27, 2026

We want you to be happy with your Rosemaha purchase. This policy explains how returns, refunds, and exchanges work.

Requesting a Return or Refund

If you are not satisfied with your order, please contact us at support@rosemaha.com with your order number and the reason for your request. Our team will guide you through the next steps. Please refer to the guarantee details shown on the product page at the time of your purchase for the specific eligibility window that applies to your order.

Condition of Returned Items

To be eligible for a return, items should be unused (except as reasonably necessary to assess the product) and in their original condition, unless the item arrived defective or incorrect.

Non-Returnable Situations

We are unable to accept returns for items that show signs of misuse or damage not related to a manufacturing defect, or for requests made outside the eligibility window referenced above.

Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us at support@rosemaha.com with photos of the item as soon as possible so we can make it right, at no additional cost to you.

Damaged Packages

If your package arrives visibly damaged, please keep all packaging and contact us at support@rosemaha.com so we can assist you.

Refunds

Once your return is received and inspected (or once your refund request is approved), we will notify you of the approval status. Approved refunds are issued to your original payment method. Please allow your bank or card provider additional time to post the refund to your account.

Return Shipping

Unless the return is due to our error (defective, damaged, or incorrect item), the customer may be responsible for return shipping costs.

Cancellations

If you need to cancel or change an order, contact us at support@rosemaha.com as soon as possible. We can only cancel or modify orders that have not yet been processed for shipment.

Contact Us

Questions about your return? Email us at support@rosemaha.com.