Shipping policy

Last updated: August 27, 2026

This Shipping Policy explains how Rosemaha processes, ships, and delivers orders placed through our store.

Order Processing

Orders are reviewed and processed by our team before being handed to our shipping partner. Processing times can vary based on order volume; you will receive a shipping confirmation email with tracking information as soon as your order ships.

Shipping Destinations

We currently ship within the United States only.

Tracking

Once your order ships, you will receive a confirmation email containing a tracking number so you can follow your package's progress.

Delays

While we work to get every order out as quickly as possible, shipping carriers can experience delays outside of our control (weather, high volume, customs, or other logistics disruptions). We appreciate your patience and will assist with any delay concerns if you contact us.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Rosemaha is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately and we will do our best to correct it before the order ships.

Packages Returned to Sender

If a package is returned to us because it was undeliverable (incorrect address, unclaimed, refused, etc.), we will contact you to arrange reshipment. Additional shipping costs may apply.

Packages Marked as Delivered but Not Received

If tracking shows your order as delivered but you have not received it, please check with neighbors and building management, and allow up to 48 hours, as carriers sometimes mark packages as delivered slightly before arrival. If you still cannot locate your package, contact us at support@rosemaha.com and we will work with you and the carrier to investigate.

Contact Us

If you have any questions about your shipment, please contact us at support@rosemaha.com.